Quark: Other technical support plans

Other technical support plans

This section describes options for Italian and Spanish technical support for QuarkXPress® or QuarkXPress Passport®, and all languages for technical support for QuarkCopyDesk®.

Quark offers technical support in English, French, German, Italian and Spanish.

For workgroup and enterprise product support, see enterprise maintenance plans.

To purchase a technical support plan, visit the QuarkStore or contact Quark customer service.

E-mail technical support

Registered QuarkXPress customers can send questions or issues to technical support at any time. Typical response time to e-mail inquiries is within 24 hours. We offer a convenient online e-mail support form for registered users to submit issues.

QuarkXPress customers have two e-mail support plan options:

Single-incident plan: €19 (£12 or CHF 29) — lets you correspond with a Quark technician to resolve a single technical support problem. Under this plan, correspondence continues until the problem is successfully resolved; it is not limited to a single submission and response.

1-year plan: €165 (£99 or CHF 249) — gives you unlimited technical support through e-mail for 1 year from the date the plan is purchased.

QuarkCopyDesk is not covered under our e-mail support plan. See below for details on the available telephone support plans.

Technical support by telephone

Our service warranty entitles all Quark desktop software owners to one free technical support session by telephone. You can purchase support plans through the QuarkStore or Quark Customer Service.

QuarkXPress

Single-incident plan: €49 (£29 or CHF 75) — lets you talk to a Quark technician to resolve a single technical support problem. Under this plan, telephone calls continue until the problem is successfully resolved; it is not limited to a single telephone call.

90-day plan: €125 (£75 or CHF 185) — gives you unlimited telephone support for 90 days from the date the plan is purchased.

1-year plan: €295 (£179 or CHF 445) — gives you unlimited telephone support for 1 year from the date the plan is purchased.

QuarkCopyDesk customers have two telephone support plan options:

1-year plan for single-copy users: €129 (£79 or CHF 189) — gives you unlimited telephone support for 1 year from the date the plan is purchased.

Contact information

Phone: (toll free)
- Austria: 0800 202 182
- Denmark 80606008
- France: 0800 800 798
- Germany: 08000 49 1234
- Ireland: 1 800 882 175
- Italy: 800 917740
- Luxembourg: 800 26031
- Netherlands: 0800 0200934
- Norway: 800 19517
- Spain: 900 811 272
- Sweden: 020 791883
- Switzerland: 0800 178782
- UK: 0800 032 5714
Service and support are available in English, French, German, Italian and Spanish, Monday through Friday, 8:30-17:30 Central European Time
Fax: 00800 4647 8275 (toll free)
All other customers, please contact your local Quark™ office or Quark full service distributor.

Requirements and restrictions

To qualify for these technical support plans, you must:

Register your software in Europe.
Quark offers technical support to residents of Australia, Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, The Netherlands, Norway, Spain, Sweden, Switzerland, and the United Kingdom. Residents of all other countries, please contact the Quark Full Service Distributor in your country to request technical support.
Own a single-user copy of QuarkXPress, QuarkXPress Passport, or QuarkCopyDesk.

The following topics are not covered by the support plans:

Third-party XTensions® modules
AppleScript®
Problems with DTDs when using avenue.quark®

Additional resources

To purchase a technical support plan, visit the QuarkStore or contact Quark customer service. This Web site also offers many free online resources to help you with technical questions.