Free technical support for registered QuarkXPress users

This section describes free English, French and German-language support options for individual or corporate desktop customers with registered copies of the current version of QuarkXPress® or QuarkXPress Passport®. This free support is available by phone or e-mail.

See other technical support plans for additional technical support options for languages other than English, French and German, QuarkCopyDesk® support, and other enterprise product support options.

Support plan information

E-mail technical support

Registered customers of the current version of QuarkXPress can access free English, French and German-language technical support by e-mail. You can send questions or issues to technical support at any time. Typical response time is within 24 hours. We offer a convenient online e-mail support form for registered users to submit issues.

Note: QuarkCopyDesk is not covered under our free English, French and German-language technical support. See other technical support plans for information on QuarkCopyDesk technical support.

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Phone technical support

Registered customers of the current version of QuarkXPress can access free English, French and German-language technical support by telephone.

Local country toll-free numbers are also available for the following countries however please note that irrespective of where you call from, the free technical support option is only available in English, French or German:

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Requirements and restrictions

To qualify for free English, French or German-language technical support, you must:

• Be a registered user of the current version of QuarkXPress

The following topics are not covered by free English, French or German-language technical support:

• Third-party XTensions® modules
• AppleScript®
• Problems with DTDs when using avenue.quark®

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