Consolidating serial numbers

Organisations that have five or more copies of QuarkXPress® or QuarkXPress Passport® software can consolidate their serial numbers into one parent serial number. Consolidating serial numbers reduces the burden on your IT department by simplifying installation and record-keeping procedures, and it gives all users access to Quark® technical support and customer service with a single serial number. There is a fee for consolidating or deconsolidating licences.

Requirements for consolidation

You must own at least five copies of the software, each registered with a unique serial number. All copies must be at the current release version of the software and used on the same operating system platform (either all Mac OS or all Windows). If all or some copies are not at the current release version, you must upgrade them before you can consolidate.

Please call Quark customer service at 00800 1787 8275 or 0041 32 720 1414 to initiate the standard or educational (Lab-Pak) consolidation process.

Consolidation and service plans

If you have purchased a service plan for one of the copies being consolidated, you can expand the service plan to cover all the consolidated copies. This process works as follows:

• If you have multiple service plans, we will select the copy that has the longest time remaining on its plan, and use it as the parent serial number.
• All consolidated copies will be covered under that serial number and that service plan until the plan expires.
• If you do not have a service plan, you can purchase a one-year site service plan for €249 (£155 or CHF 379) plus €29 (£19 or CHF 49) per seat (per copy of the software) as part of the consolidation.

Deconsolidation

You may deconsolidate multiple copies of software that are under the umbrella of a parent serial number. The fee for deconsolidation is £100 (€160, CHF 240) per seat (per copy of the software). For more information, call Quark customer service at 00800 1787 8275 or 0041 32 720 1414.