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Overview
Downloads and extras
Training
What should I do if my QLA server fails?
If your Quark® License Administrator (QLA) server is not working, it may be a result of one of the following situations:
If some other problem on the QLA server computer is preventing the QLA from running,
contact Quark for assistance.
The Ethernet card has failed
If your Ethernet card has failed, follow these steps to get your QLA running again:
- Replace the Ethernet card in the server computer.
- Request a new license file at www.quark.com/products/qla/, and follow the instructions you are given.
- Start the QLA server by double-clicking the QLA icon on the desktop. On Windows®, you can choose Start menu > Programs > Quark License Administrator > QLA Server to start the QLA Server.
Installing QLA on a new server
If QLA stops working because the server computer is no longer working correctly, follow these steps to recover the QLA:
- Identify a new computer that you can use to install the QLA.
- Assign to this computer the IP address that was assigned to the computer that previously ran the QLA software.
Tip: If you retain the same IP address, you will not need to change anything on the QLA client computers. If you prefer not to assign the old IP address to the new server computer, see step 6.
- Install the QLA software on the new server computer. For information about installing the software, see "A Guide to Quark License Administrator" or the "Installation Instructions.pdf."
- Request a new license file at www.quark.com/products/qla/ and follow the instructions you are given.
- Start the QLA by double clicking the QLA icon on the desktop. On Windows, you can choose Start menu > Programs > Quark License Administrator > QLA Server to start the QLA.
- If you did not assign the old server's IP address to the new server, update the "QLAClient.properties" file with the IP address of your new server computer. Then replace the "QLAClient.properties" file on each QLA client computer with the new file.
Tip: If QuarkXPress® is running, you must quit and relaunch QuarkXPress on the client computers before the new "QLAClient.properties" file can be used.
You can't get a new QLA license file
If you cannot get a new license file at www.quark.com/products/qla/, you can use a temporary solution to get QLA running until your Internet access or access to the QLA Web site is restored.
If there is a problem with the computer where the QLA software is installed, follow steps 1-4 below. Otherwise, skip to step 4.
- Identify a new computer that you can use to install the QLA.
- Assign to this computer the IP address that was assigned to the computer that previously ran the QLA software.
- Install the QLA software on the new server computer. For information about installing the software, see "A Guide to Quark License Administrator" or the "Installation Instructions.pdf."
- Install the Emergency License File that was sent to your system administrator's e-mail address. To do this, rename the license file "QLALicense.dat" and copy it to the "Server" folder within your QLA 4.0 application folder.
Note: The Emergency License File is a temporary license file that is programmed to run for only five days. This allows you time to resolve your Internet access problems so you can download a new license file for permanent use.
- Start the QLA by double clicking the QLA icon on the desktop. On Windows, you can choose Start menu > Programs > Quark License Administrator > QLA Server to start the QLA. Your QLA client computers will be able to check out and check in QuarkXPress licenses until you can access the Quark Web site and download a new license file.
Note: If you cannot access the QLA Web site because of problems related to the Web site itself, please report the problem to Quark Technical Support.
You are experiencing problems with your TCP/IP network
If QLA will not run because you are experiencing problems with your TCP/IP network, you can launch copies of QuarkXPress software using the Emergency Key Launch (EKL) feature.
Note: For QuarkXPress 6.0 and later, you must launch QuarkXPress through the QLA at least once in order to use the EKL feature.
Once your network is working properly, use one of the following solutions to get QLA running correctly on the server again:
- If the network failure was caused by a problem with the Ethernet card, follow the instructions in The Ethernet card has failed.
- If you had to change to a new server computer to resolve the network problem, follow the instructions in Installing QLA on a new server.
- If the solutions presented in this FAQ do not address the reason your network failed, contact Quark for assistance.
Overview
Downloads and extras
Training
What should I do if my QLA server fails?
If your Quark® License Administrator (QLA) server is not working, it may be a result of one of the following situations:
The Ethernet card has failed
If your Ethernet card has failed, follow these steps to get your QLA running again:
- Replace the Ethernet card in the server computer.
- Request a new license file at www.quark.com/products/qla/, and follow the instructions you are given.
- Start the QLA server by double-clicking the QLA icon on the desktop. On Windows®, you can choose Start menu > Programs > Quark License Administrator > QLA Server to start the QLA Server.
Installing QLA on a new server
If QLA stops working because the server computer is no longer working correctly, follow these steps to recover the QLA:
- Identify a new computer that you can use to install the QLA.
- Assign to this computer the IP address that was assigned to the computer that previously ran the QLA software.
Tip: If you retain the same IP address, you will not need to change anything on the QLA client computers. If you prefer not to assign the old IP address to the new server computer, see step 6.
- Install the QLA software on the new server computer. For information about installing the software, see "A Guide to Quark License Administrator" or the "Installation Instructions.pdf."
- Request a new license file at www.quark.com/products/qla/ and follow the instructions you are given.
- Start the QLA by double clicking the QLA icon on the desktop. On Windows, you can choose Start menu > Programs > Quark License Administrator > QLA Server to start the QLA.
- If you did not assign the old server's IP address to the new server, update the "QLAClient.properties" file with the IP address of your new server computer. Then replace the "QLAClient.properties" file on each QLA client computer with the new file.
Tip: If QuarkXPress® is running, you must quit and relaunch QuarkXPress on the client computers before the new "QLAClient.properties" file can be used.
You can't get a new QLA license file
If you cannot get a new license file at www.quark.com/products/qla/, you can use a temporary solution to get QLA running until your Internet access or access to the QLA Web site is restored.
If there is a problem with the computer where the QLA software is installed, follow steps 1-4 below. Otherwise, skip to step 4.
- Identify a new computer that you can use to install the QLA.
- Assign to this computer the IP address that was assigned to the computer that previously ran the QLA software.
- Install the QLA software on the new server computer. For information about installing the software, see "A Guide to Quark License Administrator" or the "Installation Instructions.pdf."
- Install the Emergency License File that was sent to your system administrator's e-mail address. To do this, rename the license file "QLALicense.dat" and copy it to the "Server" folder within your QLA 4.0 application folder.
Note: The Emergency License File is a temporary license file that is programmed to run for only five days. This allows you time to resolve your Internet access problems so you can download a new license file for permanent use.
- Start the QLA by double clicking the QLA icon on the desktop. On Windows, you can choose Start menu > Programs > Quark License Administrator > QLA Server to start the QLA. Your QLA client computers will be able to check out and check in QuarkXPress licenses until you can access the Quark Web site and download a new license file.
Note: If you cannot access the QLA Web site because of problems related to the Web site itself, please report the problem to Quark Technical Support.
You are experiencing problems with your TCP/IP network
If QLA will not run because you are experiencing problems with your TCP/IP network, you can launch copies of QuarkXPress software using the Emergency Key Launch (EKL) feature.
Note: For QuarkXPress 6.0 and later, you must launch QuarkXPress through the QLA at least once in order to use the EKL feature.
Once your network is working properly, use one of the following solutions to get QLA running correctly on the server again:
- If the network failure was caused by a problem with the Ethernet card, follow the instructions in The Ethernet card has failed.
- If you had to change to a new server computer to resolve the network problem, follow the instructions in Installing QLA on a new server.
- If the solutions presented in this FAQ do not address the reason your network failed, contact Quark for assistance.