Quark Software works closely with a North American bank that Bloomberg Markets magazine ranks among the world's strongest banks. The bank covers the gamut of client needs from retail and business banking, investments, insurance and more. The work of each business area is guided in part by internal standard operating procedures (SOPs). The SOPs ensure teams deliver consistent customer service as well as compliance with governmental and internal bank policies and regulations. To manage over 300 frequently updated documents, the bank historically relied upon exhausting manual processes that cost time and quality. Now the bank relies on Quark's content automation platform to minimise risk, reduce cycle time, enable content reuse and boost productivity nearly 300%.